RETURN POLICY

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Returns Accepted: 
We accept returns on products within 7 days of purchase.
 

Conditions for Return:
Products must be unused, in their original packaging.
 

Refund or Exchange:
Customers can choose between a full refund or an exchange for a product of equal value.
 

Exceptions:
Perishable items, such as food and beverages, are non-returnable for health and safety reasons.

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No Refund:

All franchise fees paid to Herochai are non-refundable under any circumstances.

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Refund Process:
Refunds are processed through the original payment method within 2-3 business days after the returned item is received.
 

Return Shipping:
Customers are responsible for return shipping costs.

Damaged or Defective Products: If a product is damaged or defective, customers should contact the office for assistance.
 

Customer Service: 
For any questions or concerns regarding returns, customers can reach out to the customer service team for assistance.
 

Policy Updates: 
Herochai reserves the right to update or modify the return policy at any time. Customers will be notified of any changes through the website.